Pick how fast you want it back.
Three service tiers. Free Standard for the patient, Express Post for the impatient, and Express Workshop when the console needs to be back yesterday. Real timings, updated monthly from actual jobs.
How fast do you need it?
Every tier includes free diagnostic, lifetime workmanship warranty, no fix no fee, and full insurance.
- 📨 Free prepaid Parcel Post inbound
- 🔧 Workshop schedules in queue order (1-3 days typical)
- 📦 Parcel Post return shipping, full insurance
- 📲 SMS & email updates at each milestone
- 🛡️ Lifetime workmanship warranty
- 📨 Express Post both ways (AusPost next-day network)
- ⚡ Workshop starts within 24hrs of arrival
- 📲 SMS at every step (received, started, finished, shipped)
- 🛡️ Lifetime workmanship warranty
- 🎯 Typical: 2-4 days door-to-door from any capital city
- 📨 Express Post both ways (Platinum priority)
- 🔥 Same-day workshop turnaround — arrives by 11am AEST, on the AusPost truck back by 5pm
- 📞 Direct line to the tech working on your console (not front desk)
- 🎯 Typical: 1-3 days door-to-door — fastest in Australia
- 🛡️ Lifetime workmanship warranty
- 💡 Walk-in? Drop-off before 11am at Charlestown = same-day pickup before 5pm
Same-day workshop subject to parts availability + arrival before 11am AEST (Mon-Fri). Outside that, treated as Express Post.
Standard turnaround by state
Door-to-door totals from the day you drop the package at AusPost. Updated monthly from real jobs.
| Where you're posting from | Post in | In workshop | Post back | Total |
|---|---|---|---|---|
| NSW (Sydney, Newcastle, Wollongong) | 1-2 d | 1-2 d | 1-2 d | 3-6 days |
| NSW (regional) | 2-3 d | 1-2 d | 2-3 d | 5-8 days |
| ACT (Canberra) | 2 d | 1-2 d | 2 d | 4-7 days |
| VIC (Melbourne) | 2-3 d | 1-2 d | 2-3 d | 4-7 days |
| VIC (regional) | 3-4 d | 1-2 d | 3-4 d | 7-10 days |
| QLD (Brisbane, Gold Coast) | 2-3 d | 1-2 d | 2-3 d | 4-8 days |
| QLD (regional) | 3-5 d | 1-2 d | 3-5 d | 7-12 days |
| SA (Adelaide) | 3 d | 1-2 d | 3 d | 5-8 days |
| WA (Perth) | 4-6 d | 1-2 d | 4-6 d | 8-13 days |
| WA (regional) | 6-8 d | 1-2 d | 6-8 d | 12-18 days |
| TAS (Hobart) | 3-5 d | 1-2 d | 3-5 d | 7-11 days |
| NT (Darwin) | 5-7 d | 1-2 d | 5-7 d | 11-16 days |
All times in business days. Excludes weekends and public holidays.
How the paid tiers cut the time
Where the days come from when you upgrade.
AusPost's next-day Express network + workshop priority over the standard queue.
- 📨 Inbound: 1-2 days (vs 2-4 standard)
- 🔧 Workshop: starts within 24 hours of arrival (vs 1-3 day queue)
- 📦 Return: 1-2 days Express Post
- 🎯 Total: 2-4 days door-to-door from any capital city
Express Post both ways + same-day workshop turnaround. The fastest mail-in repair in Australia.
- 📨 Inbound: 1-2 days Express Post Platinum
- 🔥 Workshop: same calendar day if it arrives by 11am AEST — on the 5pm AusPost truck back
- 📞 Direct phone line to the technician working on your console
- 📦 Return: 1-2 days Express Post Platinum
- 🎯 Total: 1-3 days door-to-door — yes, even from Perth